July 30, 2021
Making sure your customer base is not concerned about the services or items you offer can be a challenge in the current time. The past year and a half has seen a huge increase in the number of scams focused on the new ways in which our societies are adapting. Users of online marketplaces have become far more timid when it comes to making purchases, for example. Wherever there is an opportunity, there are fraudsters looking to take advantage. So how can you build the confidence of your customers in the products you’re selling?
Encourage And Share Positive Feedback
One of the best ways to get more customers and build their trust in you, is to share the feedback from other happy customers. Creating social media posts quoting positive reviews is a great way to get the word out to new potential customers and clients. Where you can, make sure you encourage people to leave feedback on your services or products. Don’t forget though, many people can see through fake reviews so make sure you’re not being deceptive.
Improving Your Reach
When selling a product, sometimes your website and offers can get lost in a sea of others, even if they’re not directly related. Unfortunately, it happens to a lot of people, even larger businesses. So how does this relate to customer confidence? Well, if your items are appearing in searches further down the list, the chances are it’s going to make buyers wary of your business. It’s not entirely fair, but that’s just how it works, especially in an online marketplace that’s inundated with sellers. It would be worthwhile investing some time researching how to get your product higher on that search list, using the services of SEO companies like Key Content. The firm offers a range of services, that could save you time and get you in front of your target audience with the right content.
Be Transparent And Keep Customers Updated
Nothing annoys people more than a seller that doesn’t reply to their queries or update them on deliveries. Sometimes you won’t have the right information that they’re looking for, such as the location of their delivery. But always ensure you reply in a supportive and calm manner. At the end of the day, these are your customers, and they should be treated with respect and kindness. They are supporting your business! Don’t forget, if you’re encouraging people to leave feedback, you might end up encouraging more damaging reviews if you’re not handling customer complaints properly.
Take Ownership Of Any Mistakes
Sometimes there’s just no avoiding mistakes. If you do end up running into a common mistake and receive complaints, make sure you own that mistake. But don’t forget to present how you’ll fix that mistake too! Some of the more common mistakes that sellers can make are not displaying their products properly, and not clearly providing the correct information when it comes to fees and delivery times. Whenever possible, triple check your site for clarity to avoid these issues. If there’s an issue with somebody’s order, consider offering future discounts or refunds depending on the severity. Whilst they might not buy from you again, you could reduce the chance of those negative reviews!
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