Are you tired of the limitations and frustrations that come with traditional landline phone systems for your business?
This is a problem that many entrepreneurs and business owners encounter.
Older phone systems are not only expensive, rigid, and unscalable but also limit your business's growth. Now is the time to explore a more modern alternative.
The answer to the problem? VoIP, or Voice over Internet Protocol.
Let's get into the blog, and we will guide you with the reasons to choose the best phone systems among traditional and VoIP phone systems with major differences and advantages.
Without further ado, let's get started!
Traditional landline systems are phone systems that are provided through service providers or a dedicated line. It transmits voice through the copper wire from one phone to another. Traditional phone lines have been in service for over 100 years and are one of the most used and reliable methods of communication for any purpose.
According to Techpenny, it reveals that “Landline spending as a share of total telephone services decreases with age, with the under-25 age group spending 94.0% on cellular phone services and the 75-and-older group spending 49.4%.”.
According to the report, cellular phone services have overtaken traditional telephone services. POTS(Plain Old Telephone System) is widely used in schools, businesses, homes, and hospitals.
VoIP(Voice Over Internet Protocol) phone system is a technology that carries your voice through the internet connection. It is also known as internet calling, IP telephony, or voice-over network.
VoIP technology uses a broadband internet connection instead of a traditional phone line to make and receive phone calls. Voice over Internet Protocol (VoIP) converts human speech signals into digital data, which can be transmitted over the Internet.
Modern VoIP phone systems enable businesses worldwide to operate more effectively by replacing traditional landlines. Skype is an example of VoIP software that is popular for video calls.
VoIP phone systems have made communication easier for businesses, as they can be easily accessed via the Internet. Moreover, VoIP services offer greater services and features than traditional phone lines.
A report by Webtribunal states that “61% of businesses switch to a VoIP system, and in the future, 3 billion people will become mobile VoIP users.”
Compared to traditional phone systems, VoIP offers better features and services. Let's take a look at the pros and cons of VoIP systems.
While VoIP and traditional phone systems have similar functions, they differ in a number of ways. We have made a comparison table of VoIP and traditional phone systems to help you decide which is best for your business.
Let's compare them based on the following criteria:
From the above table, it is clearly seen that VOIP services can fulfil the business's needs. Here are some additional reasons why businesses should switch to VoIP.
Cost savings and efficiency improvements: VoIP does not require hardware equipment and regular maintenance, also the long distance calls are roaming free, which can save customers a significant amount of money.
Enhanced call quality and features: VoIP phone systems have advanced calling features such as call routing, unified communication, IVR, CRM integration, Bulk SMS, and other features that make your call handling and call management better.
Scalability for growing businesses: Businesses can easily scale up and down with the help of VoIP phone systems. They can add or reduce the number of users according to their needs, and for growing business, it can help a lot without any hassle.
Flexibility: VoIP phones are internet-based, so you can make calls and communicate from any part of the world with a good internet connection. So, it promotes remote work and flexibility for international businesses and employees.
Improved analytics and reporting capabilities: It is one of the important features of VOIP that helps businesses audit the performance of their communication and grow the business. With the help of analytics and reporting features, businesses can know their weaknesses and strengths, make improvements, and reach their goal easily. It also analyses the customer reactions and frustrations, which helps it improve customer experience and satisfaction
Along with the advantages, there are always drawbacks and challenges. This rule also applies to a VoIP phone system. Here are some of the challenges you can face while implementing a VoIP phone system in your business.
VoIP solely depends on the internet connection, so when internet issues occur, your phone system goes down. You should know how much bandwidth is needed for VoIP to prevent loss in call quality, jitter and lags, echoes, noises, and delays.
Customers using VoIP phone systems can face limitations on emergency services. If there is an emergency, VoIP users cannot dial 911. Service providers or Internet service providers impose limitations. In order to call emergency services, customers must have an alternative method.
VoIP poses a number of security concerns. There are several possible threats to your virtual call centre, including identity theft, malware, spamming, phishing, viruses, call tempering, and denial of service attacks.
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The first thing you would do to implement VoIP telephony in your business is to find a reliable service provider. It may sound like a simple task, but it can be confusing and complicated to choose one particular provider as there are different providers on the market.
While looking for a provider, consider factors such as features, pricing, availability, user reviews, reputation, uptime, and customer service. You can also try a demo before committing to a service.
It is essential that your employees receive proper training in how to use the chosen system so that they are able to provide excellent service at all times.
Training should cover all aspects of using VoIP phones, including setting up calls correctly, understanding caller ID information, transferring calls appropriately, and troubleshooting problems quickly.
It is important that employees have all the necessary knowledge before taking customer inquiries or complaints over either type of telephone system.
IT personnel should be able to identify and resolve technical difficulties efficiently if necessary, by implementing monitoring systems.
When a caller cannot be reached, automated alert mechanisms should be implemented. By analysing dropped calls, improving call quality, and impressing clients, it is possible to improve call quality.
Your business communication operations will be significantly improved by using these processes to reduce technical issues and reduce downtime.
Business owners should evaluate how well VoIP phones perform in their specific environment. The factors that could be measured include average handle times, abandonment rates, first-time resolution rates, etc.
It may even be necessary to run tests under identical conditions in which different types are compared.
In this way, it would be possible to determine which one provides better performance results. Evaluate VoIP telephony infrastructure solutions before making a decision. Based on those findings and measurements, it is possible to determine the best course of action going forward.
We hope this article helps you to determine the difference between traditional and VoIP phone systems. Before choosing the phone system for your business, you should be clear about your needs.
While both have unique features, overall, VoIP is better than traditional phone systems as it has more features, is flexible, and can fulfil your business needs. Cloud telephony can contribute to your business's success and growth.