Ways To Keep Your Customers And Employees Safe During Covid-19

June 10, 2020

Ways To Keep Your Customers And Employees Safe During Covid-19

This is certainly not an easy time to be a business owner. It can be extremely overwhelming to stay organised and focus on what we should be doing for our customers and employees. This short post should give you a quick look at the bigger picture actions that you can adopt to stay protective and proactive while working in the time of Covid-19.

Key Takeaways on Keeping Customers and Employees Safe During a Pandemic:

  • Remain Informed: As information regarding the pandemic keeps changing, it's essential for businesses to stay updated with the latest guidelines and facts. This includes updates on symptoms, preventive measures, and regional regulations.
  • Understand the Risks: Recognising the high-risk individuals and activities within your business is crucial. Strategies such as remote work, staggered schedules, or assigning specific tasks can help protect high-risk employees. For situations involving high-risk activities, consider providing personal protective equipment and extra precautions.
  • Adopt and Enforce Precautions: Precautions are essential to protect your staff and customers. Regularly disinfect frequently touched surfaces, maintain social distancing, ensure sufficient hygiene supplies, cancel non-essential travel, consider health checks for employees and visitors, and cancel in-person gatherings.
  • Contactless Payments and Safety Measures: Implementing measures like Bluetooth card readers for contactless payments or installing protective screens can help reduce physical contact and lower the risk of virus transmission.
  • Adapting to the Situation: The pandemic situation calls for creativity and flexibility in managing business operations. Ensuring safety in this challenging time will be appreciated by both your employees and customers.
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Remain Informed

There is certainly a lot to know and a lot of information available. Recommendations and facts have shifted numerous times in the last months. New symptoms, protective procedures, and updated statistics, and new regulations are constantly emerging, therefore it is crucial for you, your team, and your customer to know the latest.

Try to keep up with the latest guideline, but bear in mind different locations may be different/ Put steps into place such as using bluetooth card readers for contactless payments or installing screens for your staff when dealing with customers in-store. Because this is a business environment, it’s essential for you to research and follow the guideline both for your type of business and your location.

Understand The Risks

You need to be avoiding any unnecessary risks. This is a very powerful way of taking care of your business, your employees, and your customers. There are two major areas to be aware of, those who are considered high-risk, and high-risk activities. When it comes to high-risk individuals, the list keeps growing. It’s important to understand that although these people are more at risk, there are people of all demographic who are being treated for Covid-19

If you have high-risk employees on your team, the best thing you can do for them is to enable them to work remotely or separately from the rest of the team. You could also consider staggering work schedules so they aren’t encountering others in the office. It may include assigning duties at times, but in this time you need to be creative with how to get the work done.

When looking at high-risk activities, you need to remember that you should be avoiding any situations that include contact with others at all costs. For many, avoiding high-risk situations in the workplace is impossible, in that case, you should be providing personal protective equipment and putting extra precautions into place wherever possible. It is also essential that you and your employees know the best way for donning and doffing ppe that benefits everyone to minimise the risk of infection. Once people are made aware, these practices should be continuously carried out and stuck to.

Adopt And Enforce Precautions

Everyone, including those working remotely need to be taking precautions. In workplaces especially, precautions are essential for you, your staff, and your customers.

What you need to do will depend on your situation and industry, however, below are some of the general things you should be doing:

  • Disinfect and clean surfaces that are touched frequently.
  • Practice social distancing at all times.
  • Make sure hygiene stock is supplied and stocked all the time.
  • Cancel non-essential travel
  • Consider health checks for employees and visitors.
  • Cancel any gathering such as conferences, meetings, and in-person events.

There is certainly a lot to take in and to be thinking about. But if you focus on the above, you, your employees, and customers will appreciate that you’re taking appropriate precautions during this difficult time.

Photo by Gustavo Fring from Pexels

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