What SOPs are Required for a New Business?

Last Updated: 

June 15, 2023

Anybody who's ever started a new business knows that the process can be overwhelming. From setting up an office to finding clients and suppliers, launching a business requires an immense amount of planning and organisation. Standard Operating Procedures (SOPs) are documents that outline these processes so that you will have a clear understanding of what needs to be done when starting or operating your company.

Key takeaways on SOPs for new businesses

  1. Employee Onboarding: Develop an SOP for the onboarding process, including paperwork completion, training procedures, and introducing new employees to company policies and culture.
  2. Financial Management: Establish SOPs for financial processes such as budgeting, invoicing, expense tracking, and payment procedures to ensure consistency and accuracy in financial operations.
  3. Inventory Management: Implement SOPs for inventory control, including stock tracking, ordering, storage, and quality control, to optimise inventory levels and minimise wastage or stockouts.
  4. Customer Service: Create SOPs for handling customer inquiries, complaints, and support requests, defining guidelines for response time, issue resolution, and customer satisfaction measurements.
  5. Sales and Marketing: Develop SOPs for lead generation, sales processes, marketing campaigns, and customer acquisition strategies to streamline sales operations and maximise marketing effectiveness.
  6. Data Security and Privacy: Establish SOPs for data security, including measures for data protection, access control, data backup, and incident response to safeguard sensitive information and comply with relevant regulations.
  7. Quality Control: Implement SOPs for quality assurance, defining procedures for product or service inspections, testing, feedback collection, and continuous improvement to maintain high-quality standards.
  8. Project Management: Create SOPs for project planning, task delegation, timelines, communication channels, and performance tracking to ensure smooth project execution and deliverables.
  9. IT and Technology: Develop SOPs for IT infrastructure management, including hardware and software maintenance, cybersecurity protocols, data backup, and troubleshooting processes.
  10. Health and Safety: Establish SOPs for maintaining a safe work environment, including emergency response procedures, safety protocols, equipment handling, and employee training to mitigate risks and ensure compliance.
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SOP 1. Business Plan

Your business plan is the road map for your company, and it should include:

  • Your business name, mission statement, and vision statement.
  • Your goals for the next year or two (or five). What do you want to achieve? Who will be buying from you? Why should they choose your products over those offered by competitors? How much money do you expect to make during that time period?
  • Strategies for achieving those goals. Most businesses fail because they fail to set clear objectives and then develop strategies for meeting them, but if there's one thing we know about our industry-leading software platform, it's that it makes setting goals easy! With our software in place, all you need to do is select an objective from our dropdown menu, we've got dozens of options ranging from "Grow Revenue" all the way down through "Cut Costs", and then enter some basic information about yourself so that we can tailor our recommendations accordingly (such as monthly revenue figures or number of employees). You'll also want some sort of written plan outlining what steps need taken at each stage along this path.

SOP 2. Business Pitch

A business pitch is a short presentation that you give to potential investors, partners and customers. It's an opportunity for you to present your company in the best possible light, so it's important that you get it right.

Your pitch should include:

  • An overview of your business idea (1 - 2 sentences)
  • The problem that needs solving (1 - 2 sentences)
  • How your product/service solves this problem (2 - 4 paragraphs)

SOP 3. Sales Strategy

Sales strategy, or the process by which a business generates revenue, is a critical part of any new company. It's important to have a plan in place for how you will sell your product or service and keep customers coming back for more. If this isn't part of your business plan already, it should be added immediately!

SOP 4. Marketing Strategy

In SOP 4, you need to develop a marketing strategy that is based on your business goals and objectives. It should be aligned with your business model, so that all the elements work together to achieve those goals. Your marketing mix should also be linked to this plan; this includes product, price, place and promotion.

SOP 5. Operations Manual

An Operations Manual is a document that contains all of your business' procedures and best practices. It's an important part of running an efficient operation and should be reviewed regularly by everyone involved in the company. An Operations Manual should include:

  • A list of company policies and procedures, including but not limited to: how you handle customer complaints; how you conduct interviews for new employees; how often inventory needs to be restocked; etc.
  • A list of standard operating procedures (SOPs), which will tell employees exactly what they need to do at each step in their job description. This includes things like how much time it takes someone on average to complete a task or where supplies are kept so that if something breaks down on site, another employee can go out there right away with parts needed instead of having them wait until morning when someone comes back into work after lunch break ends at 1pm sharp!

SOP 6. Human Resources Manual

A human resources manual is a document that outlines the policies and procedures of your company. It's important to have one because it helps you stay compliant with federal, state and local laws. This includes labor laws like those concerning minimum wage, overtime pay and benefits for employees such as sick days or vacation time off.

A good human resources manual should also include information on hiring practices like background checks on potential employees; drug testing; anti-discrimination policies; employee grievance procedures (to handle issues such as sexual harassment); discrimination in pay based on gender or race; safety regulations such as wearing hard hats when working at heights above 6 feet above ground level (AGL). The amount of information included in this section will depend on what type of business you own: If it's large enough to require its own HR department then there may be additional sections that relate specifically towards managing those staff members' responsibilities within their teams at different levels throughout an organisation hierarchy structure.

Number of documents required to start a new business is as follows

The number of documents required to start a new business is as follows:

  • A business plan, which will help you define your company's mission and goals, as well as outline the steps you need to take in order to achieve them. It should include information about the market you're going after, how much money it will cost to create your product or service (and how much revenue it will bring in), who your customers are and what makes them different from other people who might want what you're selling, where those customers live and work, basically everything that might affect whether or not they buy something from you. The purpose of this document is not just so that investors can read it; rather, its main function is helping entrepreneurs think through all their ideas before making any decisions about their companies' futures.
  • A pitch deck: This is essentially an extended version of a synopsis or abstract (which may also be included) that explains everything contained within a business plan but adds details like graphs showing projected growth over time along with tables listing projected costs versus estimated revenues at various stages during development/marketing phases.

FAQs on SOPs for new businesses

Starting a new business and unsure about the necessary Standard Operating Procedures (SOPs)? Check out these frequently asked questions to understand the key SOPs required for various aspects of your business operations.

What are Standard Operating Procedures (SOPs) and why are they important for a new business?

In a business context, SOPs are instructions or guidelines that explain how to do something. They're important because they help employees perform their jobs correctly and consistently. For example, if you work in an office setting, your boss might have written out an SOP for how to organise your desk and files. 

This way, everyone has the same expectations about what should be done with their workspace, and when someone doesn't follow the procedure (e.g., leaves papers on top of their computer monitor), it's easy enough for others in the office to point out that they're violating company policy by doing so.

In addition to helping employees perform tasks correctly, having well-written SOPs can also help ensure quality control within your organisation: if there's something specific you want done with every product or service offered by your company (e.g., all invoices must include a certain typeface), then having those instructions spelled out ahead of time will help ensure consistency across products/services while also ensuring accuracy from one employee's work area to another's.

Which SOPs should be included in the employee onboarding process?

  • New employee onboarding SOPs
  • Employee orientation SOPs
  • Performance review SOPs
  • Termination SOPs

Employee training is another area where you can create and adopt a standard operating procedure. This includes all forms of training, from safety to customer service and everything in between.

What financial management SOPs are crucial for maintaining accurate and organised financial records?

The financial management SOPs you should have in place to maintain accurate and organised financial records include:

  • A system for recording all transactions
  • A system for reconciling accounts (balancing the books) on a regular basis
  • A system for preparing financial statements

How can I establish effective inventory management SOPs to optimise stock levels and reduce inventory-related issues?

Inventory management SOPs can help you optimise stock levels and reduce inventory-related issues. Inventory management SOPs can be used to determine the right amount of inventory to keep in stock, as well as when to order more. This is especially important if you're selling products that have a short shelf life and need regular replenishment, like food items or medicine.

What should be included in customer service SOPs to ensure consistent and satisfactory customer support?

The following are examples of customer service SOPs that should be included in your new business:

  • How to handle customer complaints. Customer complaints may be about the quality of a product or service, missing items from an order, or any other issue that has upset them. The key here is how you handle these complaints. If you're able to resolve the situation quickly and efficiently (without any argument), it's likely that you'll keep your customers coming back for more business.
  • How to handle customer requests. Customers will sometimes come up with ideas for new products or services; this can be great if they're viable suggestions but not so great if they're not feasible at all! In either case, though, it's important for new businesses owners not only listen carefully but also accept their ideas graciously, this will show potential clients just how much effort goes into making sure every one gets what he wants out of his experience working with your company


So, this is the end of our article on What SOPs are Required for a New Business? If you want to start your own business, then it's very important that you know all about these SOPs. They will help you in many ways and make your work easier.

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