What You Need To Look For In Managed IT Services For Your Business

Last Updated: 

August 3, 2023

Businesses of all sizes rely heavily on IT infrastructure to operate efficiently. However, managing and maintaining it can be complex and time-consuming and most businesses don't have a lot of extra hours right now. That's why many companies opt to outsource their needs to managed IT service providers. These providers offer expertise and support to handle the various aspects of an organisation's IT operations, allowing businesses to focus on their core competencies. 

Key Takeaways on Looking for Managed IT Services

  1. Excellent Customer Service: Choose a managed IT service provider that offers 24/7 support, quick response times, and transparent communication to ensure swift resolution of IT issues and minimal disruption to your business.
  2. Technical Expertise and Services: Look for a provider with a diverse range of technical expertise, offering services such as network management, data backup, cybersecurity, cloud computing, and hardware maintenance. Verify their certifications to ensure competence.
  3. Scalability and Flexibility: Select a provider that can scale its services to meet your business's evolving IT needs and offers flexible solutions aligned with your growth strategy.
  4. Service Level Agreements (SLAs): Carefully review SLAs to understand the scope of services, response times, uptime guarantees, and other critical terms, providing clarity on the level of service to expect from the provider.
  5. Security Measures: Prioritise cybersecurity by choosing a managed IT service provider with robust security protocols, including data encryption, regular security audits, vulnerability assessments, and employee training on best practices.
  6. Proven Track Record: Look for a provider with a strong track record of delivering excellent customer service and successful IT solutions to businesses, ideally with testimonials or case studies from satisfied clients.
  7. Local Expertise: If location matters to you, consider a local managed IT service provider with extensive experience in your area. For instance, if you need managed IT services in Chicago, opt for a reputable team like Solution Builders, with a demonstrated history of service in the region.
Discover Real-World Success Stories

Excellent Customer Service

Look for a provider that offers 24/7 support and guarantees quick response times. They should have a dedicated help desk team that can address your IT concerns promptly and efficiently. A provider with a strong track record of excellent customer service will ensure that your IT issues are resolved swiftly, minimising any disruption to your business operations.

Are they easily accessible via phone, email, or live chat? Do they provide regular updates and status reports? Clear and consistent communication is vital to maintaining a healthy relationship with your managed IT service provider, so ensure that they prioritise transparent and effective communication. If you're looking for managed IT services in Chicago, then look for a team with a great track record of excellent service. Solution Builders have more than two decades in the industry and are dedicated to getting you the solutions you need.

Technical Expertise And Services Offered

You should expect a range of technical expertise and services. Assess your business's IT needs and ensure that the provider can meet them. Consider the specific services they offer. You'll probably be looking for network management, data backup and recovery, cybersecurity, cloud computing, software updates, and hardware maintenance.

Verify the provider's certifications and qualifications to gauge their technical expertise. Industry certifications like Microsoft Certified Professionals (MCP) or Cisco Certified Network Associates (CCNA) demonstrate a high level of competence and proficiency in their respective fields. A reputable managed IT service provider will have a team of skilled professionals who are up to date with the latest technological advancements and possess the necessary certifications.

Scalability And Flexibility

As your business grows, your IT requirements will evolve as well. Therefore, it is essential to choose a managed IT service provider that can scale its services to accommodate your business's changing needs. They should be able to provide flexible solutions that align with your growth strategy.

Discuss scalability options with the provider and inquire about their ability to handle increased workloads, additional users, or expansion into new locations. A scalable IT infrastructure will ensure that your technology can adapt to your business's changing demands, providing a competitive edge in the market.

Service Level Agreements (SLAs) And Security Measures

Before finalising an agreement with a managed IT service provider, carefully review their service level agreements (SLAs). These documents outline the scope of services, response times, uptime guarantees, and other critical terms and conditions. SLAs provide clarity on the level of service you can expect from the provider and serve as a basis for evaluating their performance.

In addition to SLAs, pay close attention to the provider's security measures. Cybersecurity threats are a significant concern for businesses today, and a reputable managed IT service provider should prioritise robust security protocols. Inquire about their data protection measures, including encryption, regular security audits, vulnerability assessments, and employee training on cybersecurity best practices.

People Also Like to Read...