Why Your Website is Not Generating Leads and How to Fix It

Last Updated: 

June 12, 2024

The first thing that comes to mind when I think about the word "website" is the website of my favourite store. For example, I can go onto the Nordstrom website and see what's new in their shoe department. The second thing that comes to mind is searching for a product online and then ordering it on Amazon. But how many of you are actually generating leads from your websites?

If you're not generating leads from your website, then there's something wrong with the design or user experience. If you want to know what elements should be considered when optimising call-to-action strategy or creating effective landing pages, then this article will provide some insight into why your website isn't generating leads and what actions can be taken to improve performance metrics such as bounce rate, time spent on page, and more.

Key takeaways on fixing your website

  1. Evaluate your website design and user experience: Ensure your website is visually appealing, easy to navigate, and mobile-friendly. Optimise page load times and minimise clutter to provide a seamless user experience.
  2. Improve your call-to-action (CTA) strategy: Make sure your CTAs are clear, prominent, and compelling. Use action-oriented language and offer valuable incentives to encourage visitors to take the desired action.
  3. Optimise your landing pages: Create dedicated landing pages for specific offers or campaigns. Optimise the content, design, and forms on these pages to maximise conversions and capture lead information effectively.
  4. Enhance your content strategy: Provide high-quality and relevant content that addresses your target audience's pain points and interests. Incorporate lead magnets such as ebooks, whitepapers, or webinars to capture visitor information.
  5. Implement lead capture forms: Place lead capture forms strategically on your website, especially on high-traffic pages. Keep the forms simple, asking for only essential information, and assure visitors of their privacy.
  6. Utilise live chat or chatbot features: Offer real-time support and engagement through live chat or chatbot features. This allows visitors to ask questions and receive immediate assistance, increasing the chances of lead generation.
  7. Optimise for search engines: Improve your website's search engine optimisation (SEO) to increase organic visibility. Research and incorporate relevant keywords, optimise meta tags, and regularly create valuable content to attract organic traffic and leads.
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Is your website generating leads?

To determine whether or not your website is generating leads, you need to analyse two things:

  • Your website's performance metrics.
  • The performance of competitors' websites.

If you are not generating leads and want to change that, then you need to make changes on your site. If you are generating leads but want to improve them further, then there are ways in which this can be done as well!

Does the design of your website make visitors feel comfortable?

Once you've got a handle on the basics, it's time to consider the design of your website.

  1. First, make sure that it's simple and easy to navigate, don't overwhelm people with too many choices or irrelevant content.
  2. Secondly, use a logo that is recognisable by potential customers. 
  3. Thirdly (and this may seem obvious), use simple language that can be understood by all types of visitors without being condescending or confusing them with jargon.
  4. Fourthly...okay maybe there are only three things here but I'm going with four because I like round numbers.
  5. Finally: use consistent colours throughout every page of your site as well as relevant images; keep them clean!

Are your call to action buttons clear?

Call to action buttons are the most important part of your website. They're what will make or break your lead generation efforts, so you need to make sure they're clear and easy to find.

In order for a call-to-action button to be effective, it needs three things:

  • Clear wording - This means using action words (such as "Learn More" or "Download Now") instead of vague language like "Click Here." The clearer you make your CTA text, the more likely people are going to click on it!
  • Large size - Make sure this button stands out from all other parts of your website by making them big enough that they can't possibly be missed! If someone's eyes aren't drawn directly towards this button when they visit your site then chances are good that nothing will happen after that initial visit.

Is your content easy to find?

Is your content easy to find on your website? If not, it could be the reason why your website isn't generating leads. To address this issue, conduct a content audit by reviewing each page and removing irrelevant ones. Utilise tools like Google Search Console or Ahrefs Site Audit to track visitor behaviour and identify areas for improvement. Ensure that links within your articles or videos are easily visible and stand out against competing links. By making your content more accessible, users will have a better chance of finding and engaging with it on various devices.

Have you considered user experience?

Have you considered user experience (UX) on your website? UX is about how well users can navigate and interact with your site. It should be easy for users to accomplish their tasks, and if they encounter difficulties, it indicates a UX problem. For instance, if visitors frequently leave an eCommerce page without making a purchase, it's essential to investigate the reasons, such as product selection or pricing issues, to encourage return visits and conversions. Prioritising a positive UX helps enhance user satisfaction and engagement on your website.

Are you using "bounce rate" as a performance metric for your online presence?

Bounce rate is the percentage of visitors who leave a website after viewing only one page. It's a good indicator of how well your website is optimised for conversions, and it can help you determine whether or not you should optimise certain pages or sections of your website.

If you have a high bounce rate, it means that the content on that particular page isn't relevant to your visitors' needs, or perhaps they don't see it as valuable enough to stay on the site long enough to find what they want. Either way, this shows that there's something wrong with either what's being said or how it's being said.

A well-designed website is essential for creating leads.

A well-designed website is essential for creating leads. A website can be a powerful marketing tool, but only if it's designed properly. There are several things you should consider when designing your website:

  • Easy Navigation: Ensure that your website is user-friendly and intuitive, allowing visitors to find what they need without any difficulties.
  • Clear Call-to-Action (CTA): Place a prominent and clear CTA on every page, whether it's an opt-in form, a link to sales funnels, or an offer for downloading a free resource. This helps guide leads towards conversion and prevents them from getting lost.
  • Optimise for Conversion: Make it easy for users to take action after reading your content, such as clicking a "Buy Now" button or subscribing to an email newsletter. Simplify the process and eliminate any barriers to conversion to increase the likelihood of turning visitors into customers.

FAQs on fixing your website

Is your website failing to generate leads despite your efforts? Here are answers to frequently asked questions that provide insights into common reasons why your website may not be generating leads and practical solutions to fix the issues. Explore strategies to evaluate your website design, improve CTAs, enhance landing pages, create compelling content, implement lead capture forms, utilise live chat, and optimise for search engines.

What are common reasons why my website is not generating leads?

Common reasons why a website may not generate leads can include unappealing design, an outdated or unprofessional appearance, a lack of differentiation from competitors, irrelevant content, and boring or unhelpful blog posts. To address these issues, focus on improving the visual appeal of your site, ensuring it reflects your unique value proposition. Update your content to provide valuable solutions and engage visitors. By addressing these aspects, you can enhance your website's lead generation potential.

How can I assess the design and user experience of my website to improve lead generation?

There are several ways you can assess the design and user experience of your website to improve lead generation.

  • Use analytics to track performance
  • Use user testing to assess usability
  • Ask your customers for feedback
  • Use tools like heatmaps

What elements should I consider when optimising my call-to-action strategy?

When optimising your call-to-action strategy, there are several factors to consider:

  • Make the call to action prominent. You want visitors to be able to easily identify your CTA, so make sure it stands out from the rest of your content. If you have multiple CTAs on one page or post, consider using different colours and designs (like an icon) for each one.
  • Make it clear what they'll get by clicking on that button. Visitors don't know what they'll get when they click on a CTA unless you tell them! If someone clicks on one of these buttons and finds out later that they didn't get what was promised in return for their action (i.e., "I clicked 'Sign Up' but didn't receive any emails from this company"), then that person will likely leave feeling frustrated and annoyed, or worse yet, they might never come back again! So make sure all of your CTAs include clear language about what action will occur once clicked upon as well as any additional benefits associated with taking said action (such as discounts).

How can I create effective landing pages to capture leads?

To create effective landing pages that capture leads:

  1. Keep the content concise and clear. Avoid overwhelming visitors with excessive text that may cause them to lose interest.
  2. Ensure all links on the landing page are functional to prevent frustration and encourage visitors to complete their desired action.
  3. Utilise persuasive language to convince and motivate visitors to take action, such as signing up for a free trial or making a purchase.
  4. Incorporate compelling elements like free offers or guarantees to further entice potential leads.
  5. Optimise the design and layout of the landing page to make it visually appealing and easy to navigate, enhancing the user experience and increasing the likelihood of lead conversion.

What content strategies can I implement to attract and engage visitors and convert them into leads?

To attract and convert visitors into leads, implement effective content strategies. Firstly, optimise your title and meta description with relevant keywords without overusing them. Make sure your content is easy to find by incorporating breadcrumbs or clear navigation menus for seamless exploration. Additionally, include alt tags for images and graphs, enabling mobile users to understand visual elements. Provide valuable and informative content that addresses your target audience's needs and interests. Consider the frequency of content delivery to accommodate both weekly and daily visitors, ensuring consistent engagement. Lastly, continuously analyse and optimise your content strategies based on user feedback and data to maximise lead generation potential.


The best way to increase leads from your website is by improving your design, content and call-to-action strategies. By doing this, you will be able to create a more compelling online presence that attracts visitors and converts them into customers.

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